Enterprise Systems
Enterprise systems are large-scale integrated software packages that support business processes across the entire organisation.
Enterprise Resource Planning
ERP integrates core business processes: finance, HR, manufacturing, supply chain, sales. Vendors: SAP, Oracle, Microsoft Dynamics.
Supply Chain Management
SCM manages goods, information, and finances from raw materials to customers. Components: demand planning, procurement, manufacturing, logistics.
Customer Relationship Management
CRM manages customer interactions across sales, marketing, and service. Improves satisfaction and retention.
Business Process Management
BPM analyses, models, and automates processes. BPR radically redesigns processes. Process mining discovers actual processes from logs.
Enterprise Integration
Middleware, APIs, ESB, ETL tools connect systems. SOA and microservices enable modular integration.
Summary
Enterprise systems integrate business processes and data across organisations.